Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at contact@playngrade.fr. Returns must be sent to: 1 AVENUE DE LA PROMENADE, 46800 Montcuq-en-Quercy-Blanc, France.

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us at contact@playngrade.fr with any return-related questions.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods such as food, flowers or plants, custom-made products such as special orders or personalised items, and personal-care products such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The quickest way to obtain the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@playngrade.fr.